Get answers to the most frequently asked questions

You can pay with a card or MobilePay on our website. MobilePay is the easiest option since you don't need to approve with MitID.

Public institutions can make payments using EAN.

Note: When paying by card, you will need to approve your purchase with MitID. To learn more about this process, check out the section 'How do I approve with MitID?'

How to pay with MobilePay:

1. Select MobilePay as your payment method
2. Enter the phone number linked to your MobilePay
3. Open the MobilePay app on your mobile phone
4. Swipe right on the screen to approve your purchase

How to pay with a card:

1. Select card as your payment method
2. Confirm the payment with MitID
3. Approve using the MitID app or an SMS code
4. Your payment is complete

As of January 1, 2021, new EU regulations for secure payments came into effect. This means you need to approve your purchase with either MitID or a one-time SMS code when using a credit card. This two-factor verification is designed to prevent fraudsters from misusing your card details.

As of October 31, 2022, NemID has been entirely phased out and replaced with MitID.

Note: If you're using MobilePay, you do not need to verify with MitID.

Approve with MitID via the app or code device

To approve your purchase with MitID, you need to have the MitID app installed on your smartphone or tablet - or access to a code device/reader. The code device is an alternative for those who cannot use the MitID app. The code reader is designed for individuals with visual impairments.

You can download the MitID app from the App Store and Google Play.

You can obtain the code device and reader by contacting Citizen Service.

How to approve with the MitID App:

1. Pay with your card as usual
2. Open the MitID app (it won't open automatically)
3. Log in with your MitID username and password.
4. Approve the payment
5. Payment complete

How to approve with the MitID Code Device or Reader:

1. Pay with your card as usual
2. Enter your username and password
3. Turn on your code device/reader
4. Enter the 6-digit one-time code displayed on the screen
5. Press confirm

Approve with SMS One-Time Code

If you prefer not to use MitID, you can approve with an SMS code. This requires you to first register your mobile number and a password with your credit card.

How to register with SMS code (only needs to be done once):

1. Visit eu/3ds
2. Click 'Register mobile number and password with your card'.
3. Enter your card number (the 16 digits on the front of your Visa/Dankort) and confirm.
4. Enter your chosen password and mobile number and confirm
5. Enter the one-time code sent to your mobile phone. Click 'confirm'.
6. Complete by signing the consent declaration with your MitID.

In the future, you will receive an SMS with a one-time code whenever you shop at an online store that uses this security solution.

For MobilePay, you DO NOT need to verify with NemID:

You also have the option to pay with MobilePay, which already features two-factor authentication for your purchase. This means you do not need to verify with NemID, as that was done during setup.

Public institutions, such as nursing homes, residential facilities, municipalities, and regions, can make purchases using an EAN number.

You can pay with EAN at checkout, without needing to log in.

Learn more about purchases with EAN HERE.

We offer a delivery time of 1-3 business days. If you place your order before 12 PM on weekdays, it is usually shipped the same day.

However, furniture, including beds and recliners, have a longer delivery time. Please check each product for specific details.

Enjoy free shipping on orders over 500 kr.

For orders under 500 kr., these shipping rates apply:

• GLS Parcel Shop: 45 kr.
• GLS Home Delivery: 55 kr.
• PostNord Parcel Shop: 39.95 kr.
• PostNord Home Delivery: 49.95 kr.
• Bring: 40.00 kr.

Note: Recliner chairs and care beds are delivered by freight company and only to non-bridge-connected islands. The shipping cost is 750 kr.

Do you live on a non-bridge-connected island? Contact our customer service at 39 43 05 50 or butik@seniorshop for more delivery options.

No, we do not ship internationally.

However, if you're in Sweden, please visit our Swedish website at Seniorlife.se.

We also do not deliver to Greenland, the Faroe Islands, and Iceland. We recommend finding the product on our website and then reaching out to: https://www.arcticimport.dk/. They can place the order with us on your behalf and handle the shipping and other details.

Yes, you can choose to pick up your order at our warehouse in Herlev or at our shop in Søborg, free of charge. Simply select this option at checkout when choosing your delivery method.

Warehouse Pickup:

Hørkær 32
2730 Herlev

Shop Pickup:

Søborg Hovedgade 44
2860 Søborg

Find out how to return an item by reading the guide HERE

If you'd like to exchange an item, please return it to us and place a new order.

Your refund will be processed back to your account within 2-4 business days after we receive your return package.

The money will be refunded to the credit card used for your purchase, or to the account linked to your MobilePay app.

If your item is damaged or you've received the wrong product, please reach out to our customer service team as soon as possible. They're ready to help resolve the issue for you.

Phone: 39 43 05 50

Email: butik@seniorshop.dk

Seniorshop also has a physical store where you can purchase our assistive devices for seniors.

Address:

Søborg Hovedgade 44

2860 Søborg

Opening Hours:

Monday: 10 AM - 6 PM

Tuesday – Friday: 10 AM - 4 PM

1st Saturday of the month: 10 AM - 2 PM

Any changes in hours, such as extended holiday hours or closures between Christmas and New Year’s, will be posted HERE.

Bus line 6A stops at Dyssegårdsvej (Søborg Hovedgade), which is just 150 meters from our store.

Bus line 176 stops at Dyssegårdsvej (Vangedevej), approximately 500 meters away from the store.

Both Vangede station and Dyssegård station are about 1 km from the store.

Check out a map of all nearby stops here.

You can also plan your journey at rejseplanen.dk.

When you call Seniorshop, you're always connected to our customer service team, assisting both our Søborg store and our webshop.

Although you can't call the store directly, our customer service is ready to answer any questions about the store, such as whether a specific product is in stock or any other inquiries about our items.

You can reach our customer service at: 39 43 05 50. Alternatively, feel free to email us at butik@seniorshop.dk

We are not part of the Consumer Association.

Renting equipment from Seniorshop is easy and affordable. You can rent on a daily, weekly, or monthly basis.

A deposit of 1,000 DKK is required when renting a product. The full amount is refunded upon timely return, provided the product is not damaged.

Note: You are responsible for picking up and returning the items at our warehouse in Herlev.

Start your rental process on our website HERE.

Here's how it works:

1. Select your rental period
2. Choose your equipment
3. Add to cart and check out
4. Receive an order confirmation via email
5. Pick up your rental at Hørkær 32 in Herlev.

Pickup and Return of Rented Equipment

Once your rental agreement is ready, you'll need to pick up your equipment at our Herlev warehouse. After the rental period, it must be returned to the same location. Contact us if you wish to extend your rental period.

Address: Hørkær 32, 2730 Herlev

Hours: Monday-Friday from 9:00 AM to 3:30 PM

Learn more about terms and rentals HERE.